Customer rating
and feedback

Only a satisfied customer today and in the future is the only relevant measure of our work. For this reason, we carry out an annual comprehensive customer satisfaction evalution. But we also ask for your feedback.immediately after the completion of orders. Through your feedback and suggestions, we were able to further increase our high quality standards and our service offerings as well as our services align specifically to the needs of our customers.

99% OF OUR CLIENTS WOULD RECOMMEND US

At this year's customer satisfaction survey, we achieved a record number of participants and very good reviews. Therefore, the analysis showed that 99% of our customers would recommend us again. A big thank you for your reviews and your trust!

CUSTOMER FEEDBACK ANALYSIS

Overall, this year 532 customers rated our work with the following results:

Professional qualifications of local staff

95%

Customer service, support provided by the project coordinator

98%

Speed, availability, response time

97%

Reliability throughout the order processing

96.5%

Documentation

94%

Communication, information flow

92%

Repeat orders

99%

Recommendation

99%

HOW CAN WE HELP YOU?

You would like to cooperate with us and need detailed information about our portfolio? Then please get in contact with Martin Jost, Phone +43 664 911 71 39, E-Mail: martin.jost@focuson.eu

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