Specialist expertise –
Added value for companies
A lack of resources in a department of a company from the automotive supplier industry not only overburdened the workforce, it also had complex implications for delivery quality.
Experts from FOCUSON Consulting Services were entrusted with the task of taking charge of the complaint handling process, employing the 8D process.
Through the use of our experts, processes were optimised rapidly, and time and resource overheads were reduced. Transparency through comprehensive documentation, greater flexibility in relation to costs, support during purchasing negotiations and an improvement in supplier quality were further sources of added value for the customer.
With out Resident Engineers and SQAs, we step in rapidly and for as long as you need to handle complaints management for your supplier on location.
FOCUSON Consulting Services