References and Feedback
from our Customers
Now and in the future, customer satisfaction is the only relevant benchmark for our work. For this reason, on an annual basis, we conduct a comprehensive customer satisfaction analysis. However, we also ask you for an evaluation directly after completion of individual orders. On the basis of your feedback and suggestions, we can raise the bar on our own already high quality aspirations, and can adapt our services accurately to meet your needs.
Please understand that we cannot provide references for reasons of data protection. However, we are pleased to inform you about the projects we have processed in your sector. We look forward to hearing from you! Please send us your enquiry!
Customer Feedback Analysis
In this latest customer satisfaction survey, we were able to record a record number of participants and we were delighted to receive such favourable evaluations. This analysis indicated that 99% of our customers would recommend us to others. – Very many thanks indeed for your feedback and your confidence in us.
This year, 532 customers evaluated our work with the following grades:
Professional skills of our on-site employees95%
Customer service, support by the project coordinator98%
Speed, availability, response time97%
Reliability throughout the entire order processing operation96%
communication, flow of information92%
Placing of repeat orders99%
Recommending us to others99%
Case Studies & References
Best Practices and
current events at the FOCUSON Group
Defects cannot be excluded altogether
With our customers, we are connected by a successful partnership extending back over many years. The fact that this can give rise to quality problems is something that cannot be eliminated altogether in a manufacturing context, nor in the automotive industry. However, if something still happens, it is important to have a reliable partner to call upon. One who can handle assignments and the often challenging task profiles associated with them, and can do so quickly and professionally.
Prompt assistance from FOCUSON experts
If a customer faces a huge challenge in quality assurance, we can assemble a competent team within a very short time and send in appropriate experts to initiate remedial measures rapidly.