Consulting ServicesIndustrial Services

Efficient Complaint Management During
Project Phase-Out or Production Relocation

Task

Staff Shortage in Complaint Management Threatens Process Stability Due to Employee Departure

When projects wind down or production shifts, the risk of quality issues in complaint management can spike. However, with the right solutions in place, these critical processes can continue to perform at the highest levels, ensuring smooth business operations. In this example from the automotive and mobility industry, we showcase how we helped a company maintain stability in their complaint management during a challenging transition.

As part of a planned production relocation, our client encountered a common issue: the departure of a key team member. It’s typical in these situations for employees to seek new opportunities, and in this case, a key figure in the complaint management team left, disrupting essential workflows.

Despite the impending changes, business had to keep running smoothly. Internally, there wasn’t a quick fix available to fill the vacancy. The company urgently needed support to uphold their high standards in complaint handling and prevent any negative impact on customer satisfaction.

By swiftly deploying one of our specialized interim managers, FOCUSON filled the gap. The expert seamlessly maintained the quality of the complaint management process, ensuring that customer satisfaction stayed high, even during a period of transition.

Mr. Zierler from FOCUSON has been an invaluable asset to our team. He quickly familiarized himself with our complaint management processes and is now managing the workload independently. His direct communication with our customers and unwavering reliability have significantly contributed to maintaining high levels of customer satisfaction.

Michael Grand
Manager Quality, Environment, Health & Safety, Facility

Our solution

Flexible Deployment of Temporary Experts in Complaint Management to Maintain Operations at highest quality

01

Immediate Availability of Temporary Experts for Complaint Management Projects

Due to the urgency of the situation, one of our specialists was immediately reassigned from an ongoing project. Only 72 hours passed between the initial project request and the start of the on-site assignment at the customer’s facility. This rapid response was made possible by the high level of expertise and flexibility within our team.

Our service is designed to provide rapid, seamless support when time is of the essence.

02

Tailored Preparation for Project Phase-Out and Smooth Complaint Management Transitions

Before starting, our expert was thoroughly briefed on the customer’s requirements, ensuring he was fully prepared for the task at hand. Thanks to our efficient briefing process and the technical expertise of our team in general, lengthy onboarding phases were eliminated.

Our goal is to minimize the burden on the customer’s personnel and provide immediate relief from the outset.

03

Seamless Integration of Temporary Complaint Management Experts into Your Existing Processes:

Our interim expert quickly integrated into the existing team and took full responsibility for his area of work. His expertise and proficiency in quality management tools made an immediate impact, helping to stabilize processes.

The key benefit for you is that our experts seamlessly integrate into ongoing operations from day one, ensuring maximum efficiency and support.

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Contact FOCUSON

Optimise quality processes and increase the quality level?
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Defects cannot be excluded altogether

With our customers, we are connected by a successful partnership extending back over many years. The fact that this can give rise to quality problems is something that cannot be eliminated altogether in a manufacturing context, nor in the automotive industry. However, if something still happens, it is important to have a reliable partner to call upon. One who can handle assignments and the often challenging task profiles associated with them, and can do so quickly and professionally.

Martin Jost, FOCUSON Industrial Services

Prompt assistance from FOCUSON experts

If a customer faces a huge challenge in quality assurance, we can assemble a competent team within a very short time and send in appropriate experts to initiate remedial measures rapidly.

Max Müller-Mezin, FOCUSON Industrial Services
Contact INDUSTRIAL SERVICES

Optimise quality processes and increase the quality level?
We support you quickly and competently!

Request now
24H-Hotline
Right around the clock
there for you!
+43 664 911 71 39

Defects cannot be excluded altogether

With our customers, we are connected by a successful partnership extending back over many years. The fact that this can give rise to quality problems is something that cannot be eliminated altogether in a manufacturing context, nor in the automotive industry. However, if something still happens, it is important to have a reliable partner to call upon. One who can handle assignments and the often challenging task profiles associated with them, and can do so quickly and professionally.

Martin Jost, FOCUSON Industrial Services

Prompt assistance from FOCUSON experts

If a customer faces a huge challenge in quality assurance, we can assemble a competent team within a very short time and send in appropriate experts to initiate remedial measures rapidly.

Max Müller-Mezin, FOCUSON Industrial Services
Contact PERSONNEL MANAGEMENT

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personnel inquiry!

Defects cannot be excluded altogether

With our customers, we are connected by a successful partnership extending back over many years. The fact that this can give rise to quality problems is something that cannot be eliminated altogether in a manufacturing context, nor in the automotive industry. However, if something still happens, it is important to have a reliable partner to call upon. One who can handle assignments and the often challenging task profiles associated with them, and can do so quickly and professionally.

Martin Jost, FOCUSON Industrial Services

Prompt assistance from FOCUSON experts

If a customer faces a huge challenge in quality assurance, we can assemble a competent team within a very short time and send in appropriate experts to initiate remedial measures rapidly.

Max Müller-Mezin, FOCUSON Industrial Services
Contact CONSULTING SERVICES

Are you looking for temporary experts for Quality Management?
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Request your
expert now!

Defects cannot be excluded altogether

With our customers, we are connected by a successful partnership extending back over many years. The fact that this can give rise to quality problems is something that cannot be eliminated altogether in a manufacturing context, nor in the automotive industry. However, if something still happens, it is important to have a reliable partner to call upon. One who can handle assignments and the often challenging task profiles associated with them, and can do so quickly and professionally.

Martin Jost, FOCUSON Industrial Services

Prompt assistance from FOCUSON experts

If a customer faces a huge challenge in quality assurance, we can assemble a competent team within a very short time and send in appropriate experts to initiate remedial measures rapidly.

Max Müller-Mezin, FOCUSON Industrial Services
Contact FOCUSON

High quality services along the supply chain
from a single source for your company!

Request now
Call now and get more information!
+43 316 40 34 110

Defects cannot be excluded altogether

With our customers, we are connected by a successful partnership extending back over many years. The fact that this can give rise to quality problems is something that cannot be eliminated altogether in a manufacturing context, nor in the automotive industry. However, if something still happens, it is important to have a reliable partner to call upon. One who can handle assignments and the often challenging task profiles associated with them, and can do so quickly and professionally.

Martin Jost, FOCUSON Industrial Services

Prompt assistance from FOCUSON experts

If a customer faces a huge challenge in quality assurance, we can assemble a competent team within a very short time and send in appropriate experts to initiate remedial measures rapidly.

Max Müller-Mezin, FOCUSON Industrial Services
Contact INDUSTRIAL SERVICES

High quality services along the supply chain
from a single source for your company!

Request now
Call now and get more information!
+43 316 40 34 110

Defects cannot be excluded altogether

With our customers, we are connected by a successful partnership extending back over many years. The fact that this can give rise to quality problems is something that cannot be eliminated altogether in a manufacturing context, nor in the automotive industry. However, if something still happens, it is important to have a reliable partner to call upon. One who can handle assignments and the often challenging task profiles associated with them, and can do so quickly and professionally.

Martin Jost, FOCUSON Industrial Services

Prompt assistance from FOCUSON experts

If a customer faces a huge challenge in quality assurance, we can assemble a competent team within a very short time and send in appropriate experts to initiate remedial measures rapidly.

Max Müller-Mezin, FOCUSON Industrial Services
Contact PERSONAL MANAGEMENT

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Defects cannot be excluded altogether

With our customers, we are connected by a successful partnership extending back over many years. The fact that this can give rise to quality problems is something that cannot be eliminated altogether in a manufacturing context, nor in the automotive industry. However, if something still happens, it is important to have a reliable partner to call upon. One who can handle assignments and the often challenging task profiles associated with them, and can do so quickly and professionally.

Martin Jost, FOCUSON Industrial Services

Prompt assistance from FOCUSON experts

If a customer faces a huge challenge in quality assurance, we can assemble a competent team within a very short time and send in appropriate experts to initiate remedial measures rapidly.

Max Müller-Mezin, FOCUSON Industrial Services
Contact CONSULTING SERVICES

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aus einer Hand für Ihr Unternehmen!

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+43 316 40 34 110

Defects cannot be excluded altogether

With our customers, we are connected by a successful partnership extending back over many years. The fact that this can give rise to quality problems is something that cannot be eliminated altogether in a manufacturing context, nor in the automotive industry. However, if something still happens, it is important to have a reliable partner to call upon. One who can handle assignments and the often challenging task profiles associated with them, and can do so quickly and professionally.

Martin Jost, FOCUSON Industrial Services

Prompt assistance from FOCUSON experts

If a customer faces a huge challenge in quality assurance, we can assemble a competent team within a very short time and send in appropriate experts to initiate remedial measures rapidly.

Max Müller-Mezin, FOCUSON Industrial Services